FAQs

What Size Should I Order?

Please see our size guide for general information on sizing.

I Received An photonicsonfiber Gift Card. How Do I Use It?

Once you are finished shopping our site you can enter your Gift Card at the Checkout page. You will see a field under your Order Summary where you can input your gift card information.

Why Won’t My Order Go Through?

If you’re receiving an error message when trying to place an order, there may be a problem with your credit card information, billing address, or shipping address. Please double-check that all information is entered correctly. If this doesn’t solve the problem, make sure you’re using the latest version of your web browser.

Do You Have Any Store Locations?

We are an online fashion store, which means you can shop with us 24/7!

What Is Order Protection?

Orderprotection.com covers your order for every major issue that can occur during shipping. Your order will be protected against loss, damage, theft, wrong items, defective items and missing items. If something goes wrong during shipping, you can quickly file a claim in a few clicks. You'll receive a refund or reshipment if your claim is approved. to protect your order, make sure order protection is toggled on in your cart. See our Ordering and Payments for more information.

Security

The safety of your credit card information is guaranteed on photonicsonfiber.com. See our Security Guarantee.

Privacy

We are committed to protecting the privacy of our users. See our Privacy Policy.

How Do I Unsubscribe to Emails?

Click “Unsubscribe” from an photonicsonfiber email you have received to remove yourself from the list.